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Quality Assurance
Basic Policy
To win customers' trust, we strive to establish and ensure a complete quality control system. We pursue safe, reliable and environmentally friendly products and services grounded in our quality policy.
Duskin Quality Policy
Duskin offers various products and services from cleaning, sanitation products to food service. In our effort to ensure the quality of the products and services, we created our Quality Policy in 2009. Based on this policy, we define our quality standards and develop environmentally responsible products and services.
Duskin Quality Policy
"Duskin delivers safe, enjoyable and environmentally friendly products and services."
- ❶We place the highest priority on safety throughout all processes involving our products and services
(research, development, purchasing, manufacturing, distribution, use by customers and proper disposal). - ❷We reduce the negative impacts on the environment when producing our products and providing our services.
- ❸We listen attentively to our customers and consumers, and reflect their voices in our products and services.
- ❹We comply with all laws, regulations and in-house rules to adhere to our commitment to conduct quality assurance activities.
Quality Assurance Framework
To ensure that all our products and services are safe and reliable, we have established a quality assurance framework that covers all products from development to after launch. Our Quality Assurance & Risk Management team has two important functions: to supervise the quality control by each business line and monitor the safety and reliability of products and services; and to conduct inspections on products and services and evaluate them from the viewpoint of customers. The team also organizes the Quality Assurance & Environment Committee, consisting of Outside Directors and managers of major divisions. They hold the Committee meetings twice a year to deliberate on the guidelines of quality control and assurance, and the environment.
During the development phase, prior to launch, the safety and reliability of products and services are objectively reviewed at the development meetings. For the development of food products and services and their specification changes, internal rules require that we ensure their safety at a meeting of the Food Safety Council. Following a launch, we conduct quality checks on products in distribution.
| Area | FY 2023 |
|---|---|
| Major defects | We have had no instances of product recall due to major defects. |
| Legal regulation violations, etc. | We have had no instances of product recall due to legal violations. |
ISO9001 (quality management system) certification
Duskin Healthcare Co., Ltd. (a wholly owned subsidiary of Duskin that provides total support to medical facilities in areas other than medical treatment and nursing care through a business alliance with the U.S.A. based ServiceMaster Company, LLC.) has been certified with the ISO9001 international quality standard for all contracted hospital locations and actualizes a medical care environment that provides peace of mind from a sanitation and infection control perspective.
- ISO9001 (quality management system)
- Certification date: February 2002
- Registration number: JQA-QMA14585
- Certification scope:
- Medical facility cleaning management (excluding environmental measurement)
- Medical device collection, washing, packaging, sterilization, storage, and payout