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Materiality (issues actively addressed through business)

Duskin assesses various social issues, including SDGs, in the context of the Duskin Group value chain and business model, and reviews them in response to changes in society.

Within a rapidly changing environment, we aim for improvement in corporate value via the promotion of CSV (Creating Shared Value) efforts aimed at resolving economic, societal, and environmental issues through our business activities and the strengthening of governance that mutually actualizes those three values (economic value, societal value, an environmental value). To this end, we reviewed materiality with strong CSR elements to date, advanced the transforming of this into materiality that aims for CSV value creation, and, through deliberation in the Sustainability Committee and the Board of Directors for each creation value that also took contribution to SDGs into consideration, we finalized our materiality array on June 2021.

CSV efforts and KPI

Material issues in management

Perspective	Material issues	KPI	Period of Achievement
customer	Maximizing customer experience value (CX)	Increased sales through increased customer loyalty ･Nationwide chain store customer sales 491 billion yen	Fiscal year ending March 2028
Affiliated store	Growing together and expanding our competitive business	A business model that contributes to sustainable development (new store openings for three years) ･Newly opened locations in Care Service Businesses Over 300 locations ･Newly opened locations in Duskin Rescues Over 100 locations ･Newly opened locations in Mister Donut Business Over 120 stores	Fiscal year ending March 2028
employee	Creating an environment where diverse human resources can thrive	Diversity, Equity & Inclusion ･Ratio of female managers 30% ･Initiatives to reduce the wage gap between men and women —	Fiscal year ending March 2031
		Supporting employee growth and career development ･Training hours per person per year 20+ hours ･Engagement: "Self-growth and career ambitions" Over 80%
		The enrichment of well-being ･Affiliates certified as Health & Productivity Management Organizations 29 ･Engagement: "Job Satisfaction and Meaningfulness" Maintained at over 90%
Business partner	Procurement that considers safety, security, and sustainability	Rate of periodic inspections at contracted food processing plants 100% Promotion of sustainable procurement —	Fiscal year ending March 2028
Community	Coexistence and mutual prosperity with the local community	400 on-site lessons per year; seminars for schoolteachers at 25 sites per year	Fiscal year ending March 2026
Community	Coexistence and mutual prosperity with the local community	Disaster Prevention Support Service - Conclusion of Agreement with Local Government 130 locations	Fiscal year ending March 2026
Regional environment	Reduction of environmental impact through business activities	Contributing to creating a recycling society ･Reduce food loss by half (Compared to March 2001) 50% ･Food waste recycling rate 75% ･Maintaining a rate of reused mops and mats: 97% ･Packaging plastic recycling rate: 60% ･Fossil-derived one-way plastics (Compared to March 2021): 25% emissions curtailment	Fiscal year ending March 2031
Regional environment		Actualizing a Recycling Society (Duskin group) ･Duskin Group locations: Light commercial vehicles EV ratio 30% ･Share of renewable energy in total energy use 50% ･Reduce CO₂ emissions by 46% from the FY2013 level at Duskin Group locations	Fiscal year ending March 2031
Shareholders and Investors	Sustainable enhancement of corporate value	Management that is conscious of capital costs and stock prices. ･Improvement in profitability exceeding the cost of capital More than 7% ･Increase the total shareholder return (TSR) — Improvement of stakeholder engagement ･Dialogue with institutional investors More than 100 times a year ･Become included in all ESG stock indices selected by GPIF Continuing Selection	Fiscal year ending March 2028