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Materiality (issues actively addressed through business)

Duskin assesses various social issues, including SDGs, in the context of the Duskin Group value chain and business model, and reviews them in response to changes in society.

Within a rapidly changing environment, we aim for improvement in corporate value via the promotion of CSV (Creating Shared Value) efforts aimed at resolving economic, societal, and environmental issues through our business activities and the strengthening of governance that mutually actualizes those three values (economic value, societal value, an environmental value). To this end, we reviewed materiality with strong CSR elements to date, advanced the transforming of this into materiality that aims for CSV value creation, and, through deliberation in the Sustainability Committee and the Board of Directors for each creation value that also took contribution to SDGs into consideration, we finalized our materiality array on June 2021.

CSV efforts and KPI

Material issues in management

Perspective Material issues KPI Period of
Achievement
customer Maximizing customer experience value (CX) Increased sales through increased customer loyalty
・Nationwide chain store customer sales
491 billion yen
Fiscal year ending March 2028
Affiliated store Growing together and expanding our competitive business A business model that contributes to sustainable development (new store openings for three years)
・Newly opened locations in Care Service Businesses
Over 300 locations
・Newly opened locations in Duskin Rescues
Over 100 locations
・Newly opened locations in Mister Donut Business
Over 120 stores
Fiscal year ending March 2028
employee Creating an environment where diverse human resources can thrive Diversity, Equity & Inclusion
・Ratio of female managers
30%
・Initiatives to reduce the wage gap between men and women
Fiscal year ending March 2031
Supporting employee growth and career development
・Training hours per person per year
20+ hours
・Engagement: "Self-growth and career ambitions"
Over 80%
The enrichment of well-being
・Affiliates certified as Health & Productivity Management Organizations
29
・Engagement: "Job Satisfaction and Meaningfulness"
Maintained at over 90%
Business partner Procurement that considers safety, security, and sustainability
Rate of periodic inspections at contracted food processing plants
100%
Promotion of sustainable procurement
Fiscal year ending March 2028
Community Coexistence and mutual prosperity with the local community
400 on-site lessons per year; seminars for schoolteachers at 25 sites per year
Fiscal year ending March 2026
Disaster Prevention Support Service - Conclusion of Agreement with Local Government
130 locations
Regional environment Reduction of environmental impact through business activities Contributing to creating a recycling society
・Reduce food loss by half (Compared to March 2001)
50%
・Food waste recycling rate
75%
・Maintaining a rate of reused mops and mats:
97%
・Packaging plastic recycling rate:
60%
・Fossil-derived one-way plastics (Compared to March 2021):
25% emissions curtailment
Fiscal year ending March 2031
Actualizing a Recycling Society (Duskin group)
・Duskin Group locations: Light commercial vehicles EV ratio
30%
・Share of renewable energy in total energy use
50%
・Reduce CO2 emissions by 46% from the FY2013 level at Duskin Group locations
Shareholders and Investors Sustainable enhancement of corporate value Management that is conscious of capital costs and stock prices.
・Improvement in profitability exceeding the cost of capital
More than 7%
・Increase the total shareholder return (TSR)
Improvement of stakeholder engagement
・Dialogue with institutional investors
More than 100 times a year
・Become included in all ESG stock indices selected by GPIF
Continuing Selection
Fiscal year ending March 2028