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Human Resource Development
Basic Policy
Duskin considers people the core of all of our services. We value staff development that focuses on supporting each other and taking on challenges towards the goal of growth, and provide human resources training that invests our employees with a heart as well as knowledge and technique.
Indexes and targets
| Targets | FY 2020 | FY 2021 | FY 2022 | FY 2023 | FY 2024 | |
|---|---|---|---|---|---|---|
| Yearly training hours per person | 20 hrs. and up |
18.7 hrs. | 23.5 hrs. | 18.6 hrs. | 19.5 hrs. | 20.8 hrs. |
Duskin Co., Ltd. only (compilation of data from group training sponsored by the Human Resources division and correspondence education)
Employee development
Employee training system
In order to invest employees with an understanding of the principle of Prayerful Management and the ability to make that the source of all of their actions, Duskin provides a variety of kinds of education and training. To impart the knowledge and skills each individual needs so everyone can effectively fulfill their roles, we not only provide level-based training to employees including new hires, but also focus on cultivating area managers who can energize franchisees. We also encourage self-development through the acquisition of official certifications and participation in correspondence education and value self-motivated learning.
With the aim of enhancing the capabilities of management positions overseeing franchise headquarters and area managers, we provide an environment that facilitates undergoing Japan Franchise Association-sponsored training, and endeavor to expand the specialized knowledge and perspective of franchise management.
Time devoted to capability development
| FY 2020 | FY 2021 | FY 2022 | FY 2023 | FY 2024 | |
|---|---|---|---|---|---|
| Companywide education Number of total annual trainees |
10,148 | 11,224 | 12,455 | 13,144 | 12,914 |
| Companywide education Total training hours |
107,379 hrs. | 124,509 hrs. | 110,705 hrs. | 141,673 hrs. | 103,865 hrs. |
Career development training goals
- ●Using the opportunity to reassess one's own capabilities and renew one's own role awareness in order to redesign employee devotion to contributing to the company and reform their view of themselves as employees aiming for management positions.
- ●In order to organizationally promote infusing the female perspective in management, we also aim to improve the workplace environment through senior staff in management positions, cultivate the sensitivity to recognize diverse market needs, and develop a culture that is rewarding to female employees and conducive to them playing active roles.
Instilling the Prayerful Management philosophy
In order to implement our management philosophy, we launched the Institute of Prayerful Management in FY 2016.
Based mainly on nationwide regional study groups headed by Institute of Prayerful Management lecturers and one-point study groups overseen by managers at regular meetings in each business division, the Institute also advances activities including information distribution through PR magazines and support for self-motivated education that employs e-learning. Furthermore, we plan to continue introducing learning tools for Prayerful Management that can be used at sales locations operated by franchisees, with examples such as creating new videos for learning more about Duskin's prayer meetings. Since our founding, we have been practicing these prayer meetings as a manifestation of our Prayerful Management.
Supporting human resource development for franchisees
Duskin School
Duskin School is a business education center for skills revolving around the Direct Selling Group. It is a facility where owners, managers, and staff members at franchisees operating in regions around the nation can learn in a comprehensive way about everything from management philosophy to operational know-how. It serves as a venue for acquiring knowledge and skill under richly experienced educational staff, extensive training curriculum, and high-level facilities.
Duskin School 
Training at Duskin School
Regional training centers
To earn the trust of our customers, in addition to developing excellent products and services, the staff members who supply these things must have expert level knowledge and skill.
Duskin maintains regional training centers in 11 spots nationwide and repeatedly conducts training aiming for the enhancement of staff service and skill.
Mister Donut College
Mister Donut College was established even before Mister Donut expanded as a franchise network, founded on the belief that business success starts with education—a belief rooted in the founder's conviction: "Human resources are not fixed products or things; they must be cultivated with our own hands."
To cultivate top-level professionals in the food business, the college has compiled its unique education system into a series of manuals. These manuals guide employees through donut production and customer service techniques, while helping them develop an understanding of the Mister Donut philosophy and the importance of caring for customers.
The training course covers topics ranging from food sanitation to quality control, shop maintenance and management, with a focus on practical training. The curriculum is revised as needed to reflect changes in the times. Currently, trainers are dispatched to various regions, where they conduct seminars on customer satisfaction and deliver curricula focused on the interpersonal skills essential for effective management. The aim is to develop human resources who can think and act independently to better meet customer needs.
To pass on the philosophy of "Prayerful Management" to trainees, Duskin founder Seiichi Suzuki launched the Mister Donut Japan Training Center.
| Total participants per year | Total training hours | |
|---|---|---|
| Duskin School | 790 trainees | 25,619 hours |
| Mister Donut College | 1,443 trainees | 32,793 hours |
Training shop proprietors, the role responsible for developing the ideal shop
To become a Mister Donut shop manager, employees must attain a license through a strict testing process.
By participating in a two-week curriculum, employees revisit the fundamentals of the donut-making process and the philosophy that underpins the Mister Donut business. Through repeated discussions with colleagues from across the country, they develop a deep mastery of shop management know-how.
What's more, even after becoming a "shop proprietor", employees must renew their license every two years to continue polishing their skills of providing customer satisfaction.
Cultivating hygiene management professionals: "Hygiene Masters"
Duskin maintains a system of cultivating and certifying professional "Hygiene Masters" who can give hygiene advice oriented mainly towards restaurants and the like.
Hygiene Masters quantify cleanliness levels with measuring instruments, check daily hygiene management including refrigerator temperature control, foodstuff management, and cleaning methods, and create inspection reports helpful for assessing current conditions, improving problematic points, and maintaining the effectiveness of improvements. Based on this, they also provide advice to prevent hygiene risks from occurring.
In the process of attaining certification, potential Hygiene Masters thoroughly learn hygiene management knowledge from the basic level upward at Duskin School or regional training centers. Trainees practice repeated roleplaying. They are also accompanied by instructors on client shop diagnosis trips, and accumulate practical know-how.