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Material issues (addressed actively through our business)

At Duskin, we analyzed external factors from political, economic, social, and technological perspectives. Then, by incorporating stakeholder viewpoints, we identified relevant risks and opportunities. Through this process, we determined the material issues that require our attention in order to drive further corporate growth while contributing to the development of a sustainable society.

CSV efforts and KPIs

Material issues in management

Perspective	Material issues	KPIs	Period of Achievement
Customers	Maximizing value of customer experience (CX)	Increased sales through increased customer loyalty ･Nationwide chain store customer sales 491 billion yen	Fiscal year ending March 2028
Franchisees	Growing together and expanding competitive businesses	A business model that contributes to sustainable development (new store openings for three years) ･Newly opened locations in Care Service businesses: over 300 locations ･Newly opened locations in Duskin Rescue business: over 100 locations ･Newly opened locations in Mister Donut business: over 120 stores	Fiscal year ending March 2028
Employees	Creating an environment where diverse human resources can thrive	Diversity, Equity & Inclusion ･Ratio of female managers 30% ･Initiatives to reduce the wage gap between men and women —	Fiscal year ending March 2031
		Supporting employee growth and career development ･Training hours per person per year 20+ hours ･Engagement: "Self-growth and career ambitions" Over 80%
		The enrichment of well-being ･Affiliates certified as Health & Productivity Management Organizations 29 ･Engagement: "Job Satisfaction and Meaningfulness" Maintained at over 90%
Business partners	Procurement that considers safety, reliability and sustainability	Rate of periodic inspections at contracted food processing plants 100% Promotion of sustainable procurement —	Fiscal year ending March 2028
Local communities	Coexistence and mutual prosperity with the local community	400 on-site lessons per year; seminars for schoolteachers at 25 sites per year	Fiscal year ending March 2026
Local communities	Coexistence and mutual prosperity with the local community	Disaster Risk Reduction Support Service - Conclusion of Agreement with local governments 130 locations	Fiscal year ending March 2026
Regional environment	Reduction of environmental impact through business activities	Contributing to creating a recycling-oriented society ･Food loss and waste: 50% reduction (compared to FY2000) ･Food waste recycling rate: 75% ･Recycling rate for mops and mats: maintain at 97% ･Plastic packaging recycling rate: 60% ･Single-use fossil-based plastic: 25% reduction (compared to FY2020)	Fiscal year ending March 2031
Regional environment		Addressing climate change (targets applicable across Duskin Group’s locations) ･Ratio of electric light commercial vehicles: 30% ･Renewable energy usage rate: 50% ･CO₂ emissions: 46% reduction compared to FY2013	Fiscal year ending March 2031
Shareholders and Investors	Sustainable enhancement of corporate value	Management that is conscious of capital costs and stock prices. ･Improvement in profitability exceeding the cost of capital More than 7% ･Increase the total shareholder return (TSR) — Improvement of stakeholder engagement ･Dialogue with institutional investors More than 100 times a year ･Become included in all ESG stock indices selected by GPIF Continuing Selection	Fiscal year ending March 2028