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CSV Activities and KPIs

Material issues in management

Material issues Major activities CSV KPI targets for the end of FY2023
Expand products and services in the hygiene domain
  • ●Broaden the lineup of disinfection, antibacterial and antiviral products and services
  • ●Develop hygiene products and services in the new business domains: air purification and no contact
  • ●Make mops, mats and other core products antibacterial and antiviral
  • ●Provide hygiene service package solutions with infection control options added
Economic value
  • ●Share of hygiene-related sales in total sales: 55%
Expand Care Service and Senior Care Businesses with franchise recruitment
  • ●Open new company-owned offices based on the urban franchise package (Care Service)
  • ●Recruit more franchisees (Care Service and Senior Care)
  • ●Newly opened locations in Care Service Businesses: 206 (End of FY2020 2,699 locations)
  • ●Newly opened locations in Senior Care Businesses: 84 (End of FY2020 256 locations)
Adapt shops and shop operations to new lifestyles
  • ●Encourage shops to offer delivery service
  • ●Make online ordering available
  • ●Delivery service available at 635 shops
  • ●Sales from online ordering service: 8%
Co-exist and co-prosper with communities
  • ●Offer on-site lessons to help children learn the importance of cleaning
  • ●Work with local governments in such areas as infection control, hygiene management, child and elderly welfare and promotion of local specialties
Social value
  • ●500 on-site lessons per year; seminars for schoolteachers at 25 sites per year
  • ●Conclusion of a comprehensive partnership agreement with Osaka Prefecture
Provide safe, reliable and sustainable products and services
  • ●Ensure the implementation of the quality assurance system
  • ●Diversify procurement sources and consider alternative materials to ensure stable procurement
  • ●Rate of periodic inspections at contracted food processing plants: 100%
  • ●Continuity plans were complete for 60 products at the Direct Selling Group.
Promote diversity and inclusion
  • ●Establish a third action plan under the Act on Promotion of Women's Participation and Advancement in the Workplace
  • ●Hire more people with disabilities
  • ●Hire workers from abroad under the government-sponsored household worker hiring program
  • ●Set the target rate of female employees in managerial positions in a third action plan (FY2022-FY2025)
  • ●Obtain "Eruboshi" certification under the government program to recognize companies committed to woman empowerment
  • ●Employment ratio of people with disabilities: 3% or higher
  • ●Hire staff from abroad: 45 members
Support employees' growth and career development
  • ●Set clear objectives for group training and e-learning and establish and enhance well-coordinated training systems
  • ●Hours of training per person per year: 15 hours or more
  • ●Rate of respondents feeling fulfilled in their career in employee surveys: 80% or higher in all generations
Promote work-style reform and health-focused management
  • ●Encourage diverse work styles and adjust annual working hours to adequate levels
  • ●Make the entire Duskin Group certified as a Health & Productivity Management Organization
  • ●Total annual hours worked per employee: 1,800 hours or less
  • ●Rate of teleworking among eligible employees: 40%
  • ●Affiliates certified as Health & Productivity Management Organizations: 27
Contribute to the creation of a recycling-oriented society
  • ●Maintain the rate of reused mops and mats (plants)
  • ●Reduce food loss and recycle food waste
  • ●Implement the 3Rs (reduce, reuse, recycle) for plastics; switch to renewable materials
Environmental value
  • ●Maintain a rate of reused mops and mats: 97%
  • ●Rate of recycling food waste: 60%
Year 2030 targets
  • ●Reduce food loss by half from the FY2000 level
  • ●Rate of recycling containers and packaging: 60%
  • ●Reduce fossil-based plastic waste by 25% from the FY2020 level
Address climate change
  • ●Encourage introduction of certified low-emission automobiles
  • ●Use more renewable energy in addition to meeting the CO2 emission reduction targets
  • ●Identify climate change risks and opportunities; disclose financial impact
  • ●Register brand-new 3,760 certified low-emission automobiles ( End of FY2020 4,163 cars)
Year 2030 targets
  • ●Reduce CO2 emissions by 46% from the FY2013 level at Duskin Group locations
  • ●Share of renewable energy in total energy use: 50%

Material issues in Material issues in management management systems

Material issues Major activities CSV KPI targets for the end of FY2023
Achieve more effective governance
  • ●Enhance the function of the Board of Directors
  • ●Implement appropriate financial capital policies
  • ●Foster stakeholder engagement
Governance
  • ●Comply with Japan's revised Corporate Governance Code
  • ●Increase the total shareholder return (TSR), using TOPIX including dividends as an index for comparison
  • ●Become included in all ESG stock indices selected by GPIF
  • ●Ensure compliance and manage associated risks
  • ●Build and operate a system for protecting and managing personal information
  • ●Continue the improvement of the preparedness manual for large-scale natural disasters, which serves as the BCP for the franchisor and franchisees