Duskin focuses on mutual understanding and trust-based relationships in our business practices with suppliers both domestic and overseas, based on the principle of good faith, honesty, fairness, and equal opportunity, as well as transparent transactions to comply with the social code and statutory regulations.
For the contracted plants manufacturing our products and raw materials, our Quality Assurance & Risk Management team conducts several types of inspections, including comprehensive qualification for new contractors, inspection of their production operation and periodic inspections of all contractors, as part of our efforts for continuous improvement. Our inspection specialists for food processing plants conduct extensive quality inspections, including facility management, process management, sanitary management and production management. All plants are evaluated and ranked by the results of inspections and other evaluation items. Periodic inspections are conducted regularly (one to three years) depending on the plants' rankings. During FY2019, we conducted first-time inspections at 14 plants (including two overseas plants) and periodic inspections at 38 plants.
With the higher frequency of heavy rains, typhoons, and other extremely severe disasters in recent years, building a strong supply chain with disaster resilience has become ever more important. In preparation for the risk of temporary product supply disruptions due to damage to a Duskin product manufacturer from natural disasters, we have developed a contingency plan for the mainstay products in our dust control business, which would incur a particularly large impact.
Negative impacts on the environment arising from the use of palm oil refined from oil palm fruit has been a growing concern, because the development of oil palm plantations destroys tropical rainforests. When Duskin uses these kinds of raw materials, we establish a procurement network with the partnered suppliers to ensure fair and legitimate business practices.
In addition to three international standards — namely ISO 9001 Quality Management Systems, ISO 22000 Food Safety Management Systems, and ISO 14001 Environmental Management Systems, all our partner plants have obtained HACCP certification.
Apart from these initiatives, the plants also focus on hygiene and sanitation control through different initiatives on a monthly basis, such as the 5S activities: Sort, Set-in-order, Shine, Sanitation, and Sustain discipline, as well as safety and sanitation training programs.
Furthermore, Duskin has established voluntarily imposed standards for waste-water treatment that are stricter than those set by governments. The plants collect and retain data from voluntary inspections to monitor water quality as part of their endeavors to preserve the natural environment.
To win customers' trust, we strive to establish and ensure a complete quality control system. We pursue safe, reliable and environmentally friendly products and services grounded in our quality policy.
Duskin offers various products and services from cleaning, sanitation products to food service. In our effort to ensure the quality of the products and services, we created our Quality Policy in 2009. Based on this policy, we define our quality standards and develop environmentally responsible products and services.
"Duskin delivers safe, enjoyable and environmentally friendly products and services."
To ensure that all our products and services are safe and reliable, we have established a quality assurance framework that covers all products from development to after launch. Our Quality Assurance & Risk Management team has two important functions: to supervise the quality control by each business line and monitor the safety and reliability of products and services; and to conduct inspections on products and services and evaluate them from the viewpoint of customers. The team also organizes the Quality Assurance & Environment Committee, consisting of Outside Directors and managers of major divisions. They hold the Committee meetings twice a year to deliberate on the guidelines of quality control and assurance, and the environment.
During the development phase, prior to launch, the safety and reliability of products and services are objectively reviewed at the development meetings. For the development of food products and services and their specification changes, internal rules require that we ensure their safety at a meeting of the Food Safety Council. Following a launch, we conduct quality checks on products in distribution.
Our activities are based on our founder's philosophy: Let Us Sow the Seeds of Joy. This philosophy forms the core of our objectives: to serve people in their daily lives, to be of help to those who encounter us, and to grow ourselves. We always pay attention to safety and reliability at every stage of research, development, and maintenance so that our customers can use our products and services with peace in mind.
The reason why Duskin mops do not release captured dust is this: our uniquely developed mop heads are treated with adsorbent. They maintain their adsorbing effect during the regular four-week rental period, and contain antibacterial and antifungal agents to help prevent the growth of bacteria and fungi. To ensure that the treatment has no adverse effect on the human body, we have an independent third-party institute carry out safety tests on cases where the adsorbent could enter the mouth or eyes, or adhere to the skin.
When delivering services (cleaning, home helper, pest control, and regular plant and flower maintenance services), we ensure that all tools, equipment, and chemicals used by our individual staff members are safe and secure.
And to continually raise service quality, we also hold training sessions and contests for our service crews to maintain and improve their skills.
As we place food safety above all else, we have set up an extensive quality standard that encompasses all stages of food development and provision right up to the point at which our customers finally taste it. We believe doing so can ensure safety, security, and our customers' peace of mind.
Whenever we develop foods or modify their specifications, we hold a meeting of the Food Safety Council, which comprises product development departments, quality assurance departments and third-party bodies including food safety administrators, to ensure food safety. This ensures that safety is maintained in accordance with laws and ordinances, as well as company standards in all procedures and phases from verification of raw materials used, places of origin, legal compliance of additives, allergy notes, appropriateness of foreign-body removal processes, administration of residual agricultural chemicals and antibiotics, preservation test results of products and raw materials, administration of consigned manufacturing plants and distributors or warehouse operators, to handling of foods at sales locations.