CSV Activities and KPIs

Focused CSV areas	Policy	Activities	KPIs
Co-creation of Value in the Franchise Chain	Provide solutions to contribute to sustainable development of local communities while meeting diversifying needs in an aging society along with changes in work and life styles	Expansion in the Care Service Businesses (franchise recruitment)	Franchised units
		Expansion in the Senior Care Businesses (franchise recruitment)	Franchised units
		Prevention of secondhand smoke	Shops with all seats non-smoking or with an isolated smoking booth
		Manufacturing and renting custom-made mats to prevent special fraud	Prefectures where the mats are placed
		Support for school education on cleaning through Sow the Seeds of Cleanliness Classroom on-site lessons	Participating schools
Building Responsible Supply Chain Management	Ensure safety and reliability and increase sustainability in a disaster or an accident	Making a list of plants to inspect and reinforcing the management framework for product safety and quality assurance	Rate of periodic inspections at contracted food processing plants
Building Responsible Supply Chain Management		Supply chain continuity plans to deliver fast recovery in emergencies including natural disasters (purchasing from multiple suppliers, substitution with similar or alternative products)	Products for which continuity plans were created

Focused CSV areas	Policy	Activities	KPIs
Contributing to the Creation of a Recycling-Oriented Society	Build Duskin's recycling-oriented model 4Rs (reduce, reuse, recycle and repair) to optimize resource use Duskin defines "Repair" as long-term use through repeated repair of an item.	Maintaining the rate of reused mops and mats	Rate of female employees in managerial positions (non-consolidated)
		Reducing and recycling food waste (into animal feed and biogas)	Rate of food waste recycling
		Addressing issues to eliminate disposable plastic straws	—
Addressing Climate Change	Optimize traveling, transportation and energy use in the whole value chain	Reduction of CO₂ emissions, one of the causes of global warming	CO₂ emissions
		Replacement of sales vehicles with eco-friendly low-emission vehicles with a start-stop feature	Introduced low-emission vehicles with automatic brakes and a start-stop feature
		Effective use of energy resources and cost reduction	Energy consumption (energy intensity)

Focused CSV areas	Policy	Activities	KPIs
Creating a Diverse and Inclusive Workforce	Create new value and excellence by effectively responding to the changing business environment and diversifying consumer needs	Retaining diverse staff and providing greater opportunities for all	Rate of female employees in managerial positions (non-consolidated)
			Rate of employees with disabilities
			Annual training hours per employee
		Expansion of the Project to Accept Foreigners Conducting Housekeeping Services	Non-Japanese staff members
		Improvement in productivity and health-focused management	Annual hours worked per employee
		Improvement in productivity and health-focused management	Rate of employees who participated in annual health checkups

Sustainable Development of Society