Compliance

Basic Policy & Framework

At Duskin, "compliance" means we are committed to "complying with what is expected to meet others' wishes." Accordingly, we formulated the Duskin Code of Conduct that reflects the numerous opinions we received during discussions with all operating officers and employees (including part-timers).

Following the Code of Conduct is synonymous with practicing our philosophy of Prayerful Management in our business activities. Sowing the Seeds of Joy within people's heart, we are committed to being a responsible company to gain more trust from consumers and society, as expressed in the Code of Conduct.

The third edition of Duskin Code of Conduct [PDF: 181KB]

Annual Training Sessions

Compliance Training Participants

As part of its efforts to ensure that its members are aware of and enforce the Duskin Code of Conduct, Duskin Group holds compliance training sessions every year for all Directors and employees. We invite outside lecturers to conduct seminars every fiscal year, and we hold case study training sessions on racial and LGBT harassment to help employees make ethical judgments.

Whistleblowing

◆Operating Internal Hotlines

Hotline Users

In line with the intent of the Whistleblower Protection Act of Japan, Duskin operates Compliance Hotlines that make it possible to report occurrences directly to our Legal and Compliance Department and to an external law firm. By having mechanisms in place that keep an eye out for legal infractions, unethical conduct including bribery and corruption, and internal impropriety, we seek to foster a sound and highly transparent corporate climate. We allow anonymous reporting, protect the privacy of whistleblowers, and ensure there are no negative consequences of submitting a report. In addition, independent arbitration is held regarding complaints about human rights infringements. FY2019 hotline users: internal 16, external 3.

Insider Information Management

Duskin has formulated Rules on Insider Information Management and the Detailed Rules on Insider Information. All information on Duskin's businesses, operations and performance is gathered and controlled at the IR Section, which is responsible for the handling of information. We disclose our information based on the belief that the timely and appropriate disclosure of corporate information to investors is the basis of a sound securities market. We are committed to ensuring the fairness and soundness of the securities market. Specified separately from the Disclosure Policy, we have set a quiet period extending from the day after the end of the fiscal period to the day of the results announcement. During this period, we refrain from answering questions or commenting on results and earnings forecasts to prevent information leaks regarding results (including quarterly results) and ensure fairness.

The IR Section organizes training and educational programs for Directors and employees of Duskin and its affiliated companies to help them deepen their understanding of the importance of information management and the prevention of insider trading, in accordance with the Rules on Insider Information Management.

Day of Resolve

May 31 is the Duskin Group's Day of Resolve. On May 31, 2002, Duskin was issued an order of partial business suspension by the Osaka Prefecture Government due to a violation of the Food Sanitation Act.

Every year on May 31, lectures by outside experts are conducted to help all Duskin employees reflect on the Large Meat Dumpling incident*. All employees write messages pledging compliance to consumers and society.

Employees who do not know about the incident are encouraged to listen to senior employees. By recalling the incident, Duskin reminds all employees of the importance of compliance with regulations. This is our responsibility to society. We pledge our resolve and reaffirm the determination to do right by building upon our solid compliance structure.

*Large Meat Dumpling incident: An unauthorized food additive in Japan was used for the Large Meat Dumplings sold at Mister Donut. While Duskin discovered this problem at the early stage of the incident, the use of this food additive was not disclosed to the public until inquiries were made by the media. This resulted in severe social criticism.